Frequently Asked Questions
Can I make a reservation from my smartphone or tablet?
Yes. You can also make reservations from your smartphone (both android smartphones and iPhones) or tablet.
※The booking pages are created to be properly displayed in "Google Chrome (Google Chrome)".
Some browsers, such as Safari and Firefox, may not be displayed properly.
Can I make a reservation from my smartphone or tablet?
Yes. You can also make reservations from your smartphone (both android smartphones and iPhones) or tablet.
※The booking pages are created to be properly displayed in "Google Chrome (Google Chrome)".
Some browsers, such as Safari and Firefox, may not be displayed properly.
What is a ''Repayment system''?
It is a system where you can pay the tour fee as usual when your tour guide arrived late.
What is a ''Repayment system''?
It is a system where you can pay the tour fee as usual when your tour guide arrived late.
From where can I make a repayment when a tour guide arrived late.
After the tour ending time, please make a repayment by following the direction below.
「My page」→「Tour History」→「Repay the Tour」→「Confirm and pay」 ※Since we have already refunded you for the cost of the tour, it will not be a duplicate payment when you click the payment button again.
From where can I make a repayment when a tour guide arrived late.
After the tour ending time, please make a repayment by following the direction below.
「My page」→「Tour History」→「Repay the Tour」→「Confirm and pay」 ※Since we have already refunded you for the cost of the tour, it will not be a duplicate payment when you click the payment button again.
How can I access the tour link if I join the tour via Meta Quest2 ?
Please check the explanatory video⇒ From here
You can join a tour by following the steps below.
(1) Open Browser from Apps in Meta Quest2
(2) Search for https://dokodemodoors.com/ using the keyboard
(3) When DOKODEMO Door opens, select a language and log in
(4) Click on "My Page"
(5) Select "Tour in Reservation"
(6) The scheduled tours will be displayed
(7) You can join the tour by clicking "Enter Room"
How can I access the tour link if I join the tour via Meta Quest2 ?
Please check the explanatory video⇒ From here
You can join a tour by following the steps below.
(1) Open Browser from Apps in Meta Quest2
(2) Search for https://dokodemodoors.com/ using the keyboard
(3) When DOKODEMO Door opens, select a language and log in
(4) Click on "My Page"
(5) Select "Tour in Reservation"
(6) The scheduled tours will be displayed
(7) You can join the tour by clicking "Enter Room"
When I joined the tour via PC, I was asked to log in to the system, so I created an account and logged in. Do I need to create another account when I join via Meta Quest2 in the future?
No, you don't.
The account you create can be used for both PC and Meta Quest 2 tours.
When I joined the tour via PC, I was asked to log in to the system, so I created an account and logged in. Do I need to create another account when I join via Meta Quest2 in the future?
No, you don't.
The account you create can be used for both PC and Meta Quest 2 tours.
The translation is strange. What should I do?
・User speech needs to be recognized accurately in order for the system to generate the appropriate translation. We recommend that you speak as "slowly and clearly" as possible in order for the system to accurately recognize your speech.
・Also, if you use an external microphone, it will be easifr the the system to recognize your speech.
・If the translation is still strange, please press the reload button on the tour screen or press the reload button on Google chrome. If the translation system does not work properly even after trying the above two methods, please restart the PC/Meta Quest 2.
The translation is strange. What should I do?
・User speech needs to be recognized accurately in order for the system to generate the appropriate translation. We recommend that you speak as "slowly and clearly" as possible in order for the system to accurately recognize your speech.
・Also, if you use an external microphone, it will be easifr the the system to recognize your speech.
・If the translation is still strange, please press the reload button on the tour screen or press the reload button on Google chrome. If the translation system does not work properly even after trying the above two methods, please restart the PC/Meta Quest 2.
How can I check the remaining battery on the Meta Quest 2 when I'm in VR ?
Pressing the Meta Quest2 button on the right-hand controller displays the home bar , where you can check the remaining battery power.
How can I check the remaining battery on the Meta Quest 2 when I'm in VR ?
Pressing the Meta Quest2 button on the right-hand controller displays the home bar , where you can check the remaining battery power.
How can I take photos and videos on the Meta Quest 2 when I'm in VR?
Pressing the Meta Quest2 button on the right-hand controller displays the home bar. If you select "Share"" from the home bar, a large menu screen will appear. You can take a video or picture by selecting "Record" or "Take a picture".
How can I take photos and videos on the Meta Quest 2 when I'm in VR?
Pressing the Meta Quest2 button on the right-hand controller displays the home bar. If you select "Share"" from the home bar, a large menu screen will appear. You can take a video or picture by selecting "Record" or "Take a picture".
What should I do if I get VR sickness when I am in VR on the Meta Quest2?
You can return to the flat screen by selecting the reload button on the screen or by pressing the menu button on the left-hand controller. You can enjoy the tour even on a flat screen, as the video rotates when you aim at a part of the flat screen with the right hand controller, press the trigger button, and move it left and right.
What should I do if I get VR sickness when I am in VR on the Meta Quest2?
You can return to the flat screen by selecting the reload button on the screen or by pressing the menu button on the left-hand controller. You can enjoy the tour even on a flat screen, as the video rotates when you aim at a part of the flat screen with the right hand controller, press the trigger button, and move it left and right.
Why did the footage on Meta Quest 2 tour seem coarser than that of the PC tour?
When the screen size gets bigger, the image quality can look rough if the image resolution remains the same. For example, it is the same principle as when a picture drawn on A4 paper is enlarged and copied to A2 size and the picture quality becomes rough.
Why did the footage on Meta Quest 2 tour seem coarser than that of the PC tour?
When the screen size gets bigger, the image quality can look rough if the image resolution remains the same. For example, it is the same principle as when a picture drawn on A4 paper is enlarged and copied to A2 size and the picture quality becomes rough.
What should I do if a malfunction occurs during the tour?
Please click the "?" button at the top right of the tour screen to check the manual for when a malfunction occurs.
What should I do if a malfunction occurs during the tour?
Please click the "?" button at the top right of the tour screen to check the manual for when a malfunction occurs.
How do I cancel the tour I applied for?
Please check the explanation video⇒From here
You can cancel via the procedure below
Open DOKODEMO Door
-
Check your reserved tours on ''My page''
-
Click on ''Tour in Reservation''
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Any tours which have been reserved will be displayed. Click on "Details"
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A "Reserved" notice will appear at the bottom of the page
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Confirm the date, time and tour destination, and click "Cancel"
How do I cancel the tour I applied for?
Please check the explanation video⇒From here
You can cancel via the procedure below
Open DOKODEMO Door
-
Check your reserved tours on ''My page''
-
Click on ''Tour in Reservation''
-
Any tours which have been reserved will be displayed. Click on "Details"
-
A "Reserved" notice will appear at the bottom of the page
-
Confirm the date, time and tour destination, and click "Cancel"
Please tell me about the refund system.
We have a refund system for those who are not satisfied with the tours of GuideMeetup Course.
We have offer two different types of refund.
- Limited type
In this case, the number of permissible refunds is limited.If you are unsatisfied with a tour you participated in, please submit a refund request form from here and state the reason.
We will give you a full refund for the tour in question. (Please note that if you do not state the reason for your dissatisfaction, we cannot refund you.)
Also, if the network connection is unstable despite the required line speed (a constant downlink speed of 20Mbps or higher) being met, please submit a refund request form from here, and we will issue a refund.
In the above case, please attach proof that the line speed was more than 20Mbps (please make sure we can verify the date, time, and speed) to the form.
Refunds will be issued up to two times, and guests who receive a second refund will not be allowed to use the service for one year afterwards.
- Unlimited type
"Unlimited refunds" will be issued in cases where you were unable to join the tour due to problems with the guide or system.
If the criteria below are applicable, please submit a refund request form from here. We will issue a full refund for the tour in question. (Please be sure to state what happened and on which tour.)
【Grounds for unlimited refunds】
①The guide does not appear at the tour (no show) at the designate tour time
② Your voice is not transmitted to others even if the page is refreshed three times in a row.
Please tell me about the refund system.
We have a refund system for those who are not satisfied with the tours of GuideMeetup Course.
We have offer two different types of refund.
- Limited type
In this case, the number of permissible refunds is limited.If you are unsatisfied with a tour you participated in, please submit a refund request form from here and state the reason.
We will give you a full refund for the tour in question. (Please note that if you do not state the reason for your dissatisfaction, we cannot refund you.)
Also, if the network connection is unstable despite the required line speed (a constant downlink speed of 20Mbps or higher) being met, please submit a refund request form from here, and we will issue a refund.
In the above case, please attach proof that the line speed was more than 20Mbps (please make sure we can verify the date, time, and speed) to the form.
Refunds will be issued up to two times, and guests who receive a second refund will not be allowed to use the service for one year afterwards.
- Unlimited type
"Unlimited refunds" will be issued in cases where you were unable to join the tour due to problems with the guide or system.
If the criteria below are applicable, please submit a refund request form from here. We will issue a full refund for the tour in question. (Please be sure to state what happened and on which tour.)
【Grounds for unlimited refunds】
①The guide does not appear at the tour (no show) at the designate tour time
② Your voice is not transmitted to others even if the page is refreshed three times in a row.
Can I pay the subscription with points?
Yes. Click ''Free Point'' when selecting the payment method.
Can I pay the subscription with points?
Yes. Click ''Free Point'' when selecting the payment method.
From where can I change the payment information?
Please follow the direction below to change your payment informarion.
''Settings''→''Billing Info''→Credit Card→''Edit Card''→''Save''
From where can I change the payment information?
Please follow the direction below to change your payment informarion.
''Settings''→''Billing Info''→Credit Card→''Edit Card''→''Save''
I want to know the supported device.
You can see enjoy tours from the devices below.
Meta Quest 2 (VR headset) PC (browser: Google Chrome)
☆You can also enjoy ''WorldRambler'' tour by screen mirroring on TV (depends on the model of your Android smartphone and TV) ※Not compatible with iPhone
■Mirroring on TV by connecting with cable Necessary items：TV, Android smartphone, Adapter, HDMI cable
Connect Android smartphone and TV with an adapter and HDMI cable⇒Change the TV's input
■Mirroring on TV with a streaming device Necessary items：TV, Android smartphone, streaming device
Please read the instruction manual of your TV model when mirroring on TV with a streaming device.
Popular streaming devices ・「Chromecast」（Google） ・「Fire TV Stick」（Amazon） ・「Anycast S」（KOSYNC）
I want to know the supported device.
You can see enjoy tours from the devices below.
Meta Quest 2 (VR headset) PC (browser: Google Chrome)
☆You can also enjoy ''WorldRambler'' tour by screen mirroring on TV (depends on the model of your Android smartphone and TV) ※Not compatible with iPhone
■Mirroring on TV by connecting with cable Necessary items：TV, Android smartphone, Adapter, HDMI cable
Connect Android smartphone and TV with an adapter and HDMI cable⇒Change the TV's input
■Mirroring on TV with a streaming device Necessary items：TV, Android smartphone, streaming device
Please read the instruction manual of your TV model when mirroring on TV with a streaming device.
Popular streaming devices ・「Chromecast」（Google） ・「Fire TV Stick」（Amazon） ・「Anycast S」（KOSYNC）
Is there a one-day tour limit within the course?
There is no upper limit.
You can play the videios as much as you like during the contract.
Is there a one-day tour limit within the course?
There is no upper limit.
You can play the videios as much as you like during the contract.
Can multiple people watch the tour footage?
Yes. You can invite your family, friends, etc. to see the tour footage at the same time.
2 ways to invite others
Invite with Email
- Click ''Send Guest Link'' on the detail page of each tour
- Click ''Invite with Email''
- Enter the email address of the person you want to invite
- Click ''Send''
Invite with Link
- Click "Send Guest Link" on the detail page of each tour
- Click ''Copy Link''
- Send the copied link to other's contacts.
Can multiple people watch the tour footage?
Yes. You can invite your family, friends, etc. to see the tour footage at the same time.
2 ways to invite others
Invite with Email
- Click ''Send Guest Link'' on the detail page of each tour
- Click ''Invite with Email''
- Enter the email address of the person you want to invite
- Click ''Send''
Invite with Link
- Click "Send Guest Link" on the detail page of each tour
- Click ''Copy Link''
- Send the copied link to other's contacts.
From where can I subscribe the WorldRambler Course?
Click here to go to the subscription page, and follow the direction below.
「Select this plan」→ Log in →「Select this plan」→ Please follow the procedure and make a payment
From where can I subscribe the WorldRambler Course?
Click here to go to the subscription page, and follow the direction below.
「Select this plan」→ Log in →「Select this plan」→ Please follow the procedure and make a payment
I want to cancel the subscription.
Please follow the direction below to cancel your subscription.
''Settings''→Plans & subscription details→WorldRambler Plan→''Cancel Plan''→ ''OK''
Payment will be suspended from the next scheduled payment date on the cancellation procedure date.
(Example: If you subscribed on 9/15 and cancelled the subscription on 10/10, you can use the service until 10/14. Payment is necessary for only one month on 9/15, and no payment will be made from 10/15.)
I want to cancel the subscription.
Please follow the direction below to cancel your subscription.
''Settings''→Plans & subscription details→WorldRambler Plan→''Cancel Plan''→ ''OK''
Payment will be suspended from the next scheduled payment date on the cancellation procedure date.
(Example: If you subscribed on 9/15 and cancelled the subscription on 10/10, you can use the service until 10/14. Payment is necessary for only one month on 9/15, and no payment will be made from 10/15.)
Can I play the tour footage of the WorldRambler Course at a shop?
No. You are not allowed to use the subscribed WorldRambler Course's tour video for commercial purposes. Similarly, screening events aimed at attracting customers are also prohibited.
Please subscribe this service with the premise that you can enjoy the tour video of the WorldRambler Course with your family or friends.
Can I play the tour footage of the WorldRambler Course at a shop?
No. You are not allowed to use the subscribed WorldRambler Course's tour video for commercial purposes. Similarly, screening events aimed at attracting customers are also prohibited.
Please subscribe this service with the premise that you can enjoy the tour video of the WorldRambler Course with your family or friends.
