Frequently Asked Questions
Can I make a reservation from my smartphone or tablet?
Yes. You can also make reservations from your smartphone (both android smartphones and iPhones) or tablet.
※The booking pages are created to be properly displayed in "Google Chrome (Google Chrome)".
Some browsers, such as Safari and Firefox, may not be displayed properly.
Can I make a reservation from my smartphone or tablet?
Yes. You can also make reservations from your smartphone (both android smartphones and iPhones) or tablet.
※The booking pages are created to be properly displayed in "Google Chrome (Google Chrome)".
Some browsers, such as Safari and Firefox, may not be displayed properly.
How can I access the Event link if I join the tour via Meta Quest 2 ?
You can join the Event by following the steps below.
(1) Open Browser from Apps in Meta Quest 2
(2) Search for https://dokodemodoors.com/ using the keyboard
(3) When DOKODEMO Door opens, select a language and log in
(4) Click on "My Page" from the upper right icon
(5) Select "Your Bookings"
(6) The scheduled Events will be displayed. You can join the Event by clicking "Enter Room"
How can I access the Event link if I join the tour via Meta Quest 2 ?
You can join the Event by following the steps below.
(1) Open Browser from Apps in Meta Quest 2
(2) Search for https://dokodemodoors.com/ using the keyboard
(3) When DOKODEMO Door opens, select a language and log in
(4) Click on "My Page" from the upper right icon
(5) Select "Your Bookings"
(6) The scheduled Events will be displayed. You can join the Event by clicking "Enter Room"
When I joined the Event via PC, I was asked to log in to the system, so I created an account and logged in. Do I need to create another account when I join via Meta Quest 2 in the future?
No, you don't.
The account you create can be used for both PC and Meta Quest 2 Events.
When I joined the Event via PC, I was asked to log in to the system, so I created an account and logged in. Do I need to create another account when I join via Meta Quest 2 in the future?
No, you don't.
The account you create can be used for both PC and Meta Quest 2 Events.
The translation is strange. What should I do?
・User speech needs to be recognized accurately in order for the system to generate the appropriate translation. We recommend that you speak as "slowly and clearly" as possible in order for the system to accurately recognize your speech.
・Also, if you use an external microphone, it will be easifr the the system to recognize your speech.
・If the translation is still strange, please press the reload button on the Event screen or press the reload button on Google chrome. If the translation system does not work properly even after trying the above two methods, please restart the device.
The translation is strange. What should I do?
・User speech needs to be recognized accurately in order for the system to generate the appropriate translation. We recommend that you speak as "slowly and clearly" as possible in order for the system to accurately recognize your speech.
・Also, if you use an external microphone, it will be easifr the the system to recognize your speech.
・If the translation is still strange, please press the reload button on the Event screen or press the reload button on Google chrome. If the translation system does not work properly even after trying the above two methods, please restart the device.
How can I check the remaining battery on the Meta Quest 2 when I'm in VR ?
Pressing the Meta Quest 2 button on the right-hand controller displays the home bar , where you can check the remaining battery power.
How can I check the remaining battery on the Meta Quest 2 when I'm in VR ?
Pressing the Meta Quest 2 button on the right-hand controller displays the home bar , where you can check the remaining battery power.
How can I take photos and videos on the Meta Quest 2 when I'm in VR?
Pressing the Meta Quest 2 button on the right-hand controller displays the home bar. If you select "Share"" from the home bar, a large menu screen will appear. You can take a video or picture by selecting "Record" or "Take a picture".
How can I take photos and videos on the Meta Quest 2 when I'm in VR?
Pressing the Meta Quest 2 button on the right-hand controller displays the home bar. If you select "Share"" from the home bar, a large menu screen will appear. You can take a video or picture by selecting "Record" or "Take a picture".
What should I do if I get VR sickness when I am in VR on the Meta Quest 2?
You can return to the flat screen by selecting the reload button on the screen or by pressing the menu button on the left-hand controller. You can enjoy the Event even on a flat screen, as the video rotates when you aim at a part of the flat screen with the right hand controller, press the trigger button, and move it left and right.
What should I do if I get VR sickness when I am in VR on the Meta Quest 2?
You can return to the flat screen by selecting the reload button on the screen or by pressing the menu button on the left-hand controller. You can enjoy the Event even on a flat screen, as the video rotates when you aim at a part of the flat screen with the right hand controller, press the trigger button, and move it left and right.
Why did the footage on Meta Quest 2 Event seem coarser than that of the PC Event?
When the screen size gets bigger, the image quality can look rough if the image resolution remains the same. For example, it is the same principle as when a picture drawn on A4 paper is enlarged and copied to A2 size and the picture quality becomes rough.
Why did the footage on Meta Quest 2 Event seem coarser than that of the PC Event?
When the screen size gets bigger, the image quality can look rough if the image resolution remains the same. For example, it is the same principle as when a picture drawn on A4 paper is enlarged and copied to A2 size and the picture quality becomes rough.
What should I do if a malfunction occurs during the Event?
Please click the "?" button at the top right of the Event screen to check the manual for when a malfunction occurs.
What should I do if a malfunction occurs during the Event?
Please click the "?" button at the top right of the Event screen to check the manual for when a malfunction occurs.
How do I cancel the booked Event?
You can cancel via the procedure below.
Log in to DOKODEMO Door.
- Click ''My page'' from the upper right icon.
- Click on ''Your Bookings.''
- Booked Events will be displayed. Click on the Event card which you wish to cancel.
- The booked Event will appear at the bottom of the page. Confirm the date, time and Event destination, and click "Cancel."
How do I cancel the booked Event?
You can cancel via the procedure below.
Log in to DOKODEMO Door.
- Click ''My page'' from the upper right icon.
- Click on ''Your Bookings.''
- Booked Events will be displayed. Click on the Event card which you wish to cancel.
- The booked Event will appear at the bottom of the page. Confirm the date, time and Event destination, and click "Cancel."
Can I pay the subscription with points?
Yes. Click ''Free Point'' when selecting the payment method.
Can I pay the subscription with points?
Yes. Click ''Free Point'' when selecting the payment method.
From where can I change the payment information?
Please follow the direction below to change your payment informarion.
''Settings''→''Billing Info''→Credit Card→''Edit Card''→''Save''
From where can I change the payment information?
Please follow the direction below to change your payment informarion.
''Settings''→''Billing Info''→Credit Card→''Edit Card''→''Save''
I want to know the supported device.
You can enjoy from the devices below.
Meta Quest 2 (VR headset) PC (browser: Google Chrome)
☆You can also enjoy ''WorldRambler'' by screen mirroring on TV (depends on the model of your smartphone and TV)
I want to know the supported device.
You can enjoy from the devices below.
Meta Quest 2 (VR headset) PC (browser: Google Chrome)
☆You can also enjoy ''WorldRambler'' by screen mirroring on TV (depends on the model of your smartphone and TV)
Mirroring on TV by connecting with cable
Necessary items：TV, Android smartphone, Adapter, HDMI cable
Connect Android smartphone and TV with an adapter and HDMI cable⇒Change the TV's input
Mirroring on TV by connecting with cable
Necessary items：TV, Android smartphone, Adapter, HDMI cable
Connect Android smartphone and TV with an adapter and HDMI cable⇒Change the TV's input
Mirroring on TV with a streaming device
Necessary items：TV, smartphone, streaming device
Please read the instruction manual of your TV model when mirroring on TV with a streaming device.
Popular streaming devices ・「Chromecast」（Google） ・「Fire TV Stick」（Amazon） ・「Anycast S」（KOSYNC）
Mirroring on TV with a streaming device
Necessary items：TV, smartphone, streaming device
Please read the instruction manual of your TV model when mirroring on TV with a streaming device.
Popular streaming devices ・「Chromecast」（Google） ・「Fire TV Stick」（Amazon） ・「Anycast S」（KOSYNC）
Is there a one-day tour limit within the course?
There is no upper limit.
You can play the videos as much as you like during the contract.
Is there a one-day tour limit within the course?
There is no upper limit.
You can play the videos as much as you like during the contract.
Can multiple people watch the tour footage?
Yes. You can invite your family, friends, etc. to see the tour footage at the same time.
2 ways to invite others
Invite with Email
- Click ''Send Guest Link'' on the detail page of each World
- Click ''Invite with Email''
- Enter the email address of the person you want to invite
- Click ''Send''
Invite with Link
- Click "Send Guest Link" on the detail page of each World
- Click ''Copy Link''
- Send the copied link to other's contacts.
Can multiple people watch the tour footage?
Yes. You can invite your family, friends, etc. to see the tour footage at the same time.
2 ways to invite others
Invite with Email
- Click ''Send Guest Link'' on the detail page of each World
- Click ''Invite with Email''
- Enter the email address of the person you want to invite
- Click ''Send''
Invite with Link
- Click "Send Guest Link" on the detail page of each World
- Click ''Copy Link''
- Send the copied link to other's contacts.
From where can I subscribe the WorldRambler?
Click here to go to the subscription page, and follow the direction below.
「Select this plan」→ Log in →「Select this plan」→ Please follow the procedure and make a payment
From where can I subscribe the WorldRambler?
Click here to go to the subscription page, and follow the direction below.
「Select this plan」→ Log in →「Select this plan」→ Please follow the procedure and make a payment
I want to cancel the subscription.
Please follow the direction below to cancel your subscription.
''Settings''→Plans & subscription details→WorldRambler Plan→''Cancel Plan''→ ''OK''
Payment will be suspended from the next scheduled payment date on the cancellation procedure date.
(Example: If you subscribed on 9/15 and cancelled the subscription on 10/10, you can use the service until 10/14. Payment is necessary for only one month on 9/15, and no payment will be made from 10/15.)
I want to cancel the subscription.
Please follow the direction below to cancel your subscription.
''Settings''→Plans & subscription details→WorldRambler Plan→''Cancel Plan''→ ''OK''
Payment will be suspended from the next scheduled payment date on the cancellation procedure date.
(Example: If you subscribed on 9/15 and cancelled the subscription on 10/10, you can use the service until 10/14. Payment is necessary for only one month on 9/15, and no payment will be made from 10/15.)
Can I play the tour footage of the WorldRambler Course at a shop?
No. You are not allowed to use the subscribed WorldRambler Course's tour video for commercial purposes. Similarly, screening events aimed at attracting customers are also prohibited.
Please subscribe this service with the premise that you can enjoy the tour video of the WorldRambler Course with your family or friends.
Can I play the tour footage of the WorldRambler Course at a shop?
No. You are not allowed to use the subscribed WorldRambler Course's tour video for commercial purposes. Similarly, screening events aimed at attracting customers are also prohibited.
Please subscribe this service with the premise that you can enjoy the tour video of the WorldRambler Course with your family or friends.
